Refund and return policy
We strive to provide our customers with the best tea experience, both with our products and in our service. We understand that sometimes situations may arise where a product does not meet your expectations. Therefore, we have established a clear and customer-friendly refund and return policy to ensure that your shopping experience with us is always smooth.
Returns are only possible if damage is ascertained upon delivery or if the wrong item has been delivered.
Feel free to contact us for questions.
When can you return?
Returns are possible if there is damage upon delivery or an incorrect item was delivered. We want you to be completely satisfied with your purchase, and if not, we are ready to solve the problem. Please contact us with any questions or comments about your order.
How does the return process work?
Please contact our customer service via the contact form on our website. Please include your order number and reason for return. Our team will be happy to assist you and provide you with the necessary return instructions and information.